Location:Bangalore

Position PRT Manager

Qualification:B.E,B.Tech

Experience:8-10 Years

JD for PRT Manager

Position Summary:

This position will be responsible for managing a team of support professionals and ensuring smooth operations in delivering high quality support services to Company customers.

Support Manager
Key Roles:

Minimum experience of 3 years in Customer Management role.
Provide leadership to Company Customer Contact Center.
Cost center management experience.
Ability to initiate and establish customer centric processes.
Own communication plan between customer/ Company
Ability to understand customer business and relate to customer’s business challenges.
Customer Management skills
Ability to empathize and relate with the customer and ensure SLA adherence. Good communication skills and ability to communicate both vertically and horizontally across organization.

Experience in handling international contact center environment.

Sound understanding of Database concepts.
Ability to relate to technology and have fast adoption skills.
Work with internal teams and be able to translate customer requirement to meaningful business opportunities.

Location:Bangalore

Position:PRT Manager
Team leadership/management skills
Customer Relationship Management skills
Contract Management
Opportunity Management
Service Level Management
Process Management
Conflict Management
Risk & Issue Management

Regards

Varsha Vijesh