Location:Bangalore

Experience:2-5 Years

Qualification:B.Tech,B.E/MCA.M.Tech

Be the first level of contact for customer related issues

Receive and respond to customer issues and queries

 Keep customer informed about the resolution of issues

Understand and Analyze customer issues and route to appropriate

group for further resolution

- Simulate customer problems

 Facilitate communication between customers and Engineering

 Document customer issues for future reference and knowledge base

 Provide patches to customers

Provide solution/workarounds to customers by referencing documents, release notes, product documentation, knowledge base etc. in the shortest possible time

 Assist in formulating and streaming the support process

 Articulate customer issues

Working knowledge of LINUX

Knowledge of EAI/Messaging/Web Services/SOAP/ESB/Middleware

Knowledge of networking, messaging technologies desirable

Experience in Installation and Configuration of products

Experience in customer support, specifically telephonic

 Preference for someone with a QA and Customer Support experience

Regards

Varsha Vijesh