JOB RESPONSIBILITIES
- Provide technical support to internal employees and contractors to resolve IT issues as they arise. This position requires good troubleshooting and problem resolution skills to resolve software/hardware, network, email, dial-up and remote access service problems.
- Follow the guiding principals of ITIL best practice to provide optimum IT services and support to Clients's stakeholders, customers, as well as their end users.
- Ensure all incidents are categorized correctly as an Incident or Request, work to resolve at first contact, and route to the GSD Tier II engineers where FCR is not possible.
- Ensure appropriate information is routed to End User Technology specialist level II/III and any other support groups within the organization such as Network, Security, Telecom, or MIS teams with direction from GSD Tier II.
- Identify new processes to improve internal use of technology, liaise with your immediate Manager to ensure their effective analysis and implementation. Provide support to other team members. Deliver excellent customer service to all internal/external clients.
- Carry out other ad-hoc duties as defined by your management. Planning own workload, to ensure effective completion of internal IT projects.
- Facilitate employee On boarding (New Hires), Separation (Termination), Contract to Perm, and Move processes, including account maintenance.
- Actively support, at all times, company policy and best practices in the area of security, with special emphasis on the protection of sensitive customer information.
- Work to promote our company core values throughout our IT environment. (RAPID) Respect, Accountability, Passion, Integrity, and Drive.
Qualification :
Demonstrate proficiency in relevant applications:
- Microsoft Operating Systems - Windows XP\Windows 7
- Microsoft Office 2003\2007
- Macintosh Support
- RAS Account (VPN) Checkpoint NG Client R60
- Basic understanding of Microsoft Systems Management Server
- Basic understanding of MIIS
- Certificate maintenance and renewal
- Basic software\hardware troubleshooting skills. (A+ certification a plus)
- Basic networking skills to include TCP\IP. (Network + and MCSE certification a plus)
- Strong customer service, proven writing, oral, and technical skills.
- Self-motivated, flexible, with the ability to work among a team.
- Must enjoy working in a fast paced, challenging environment with the ability to multi-task and prioritize workload independently.
- BE / MCA
JOB RESPONSIBILITIES
- Provide technical support to internal employees and contractors to resolve IT issues as they arise. This position
requires good troubleshooting and problem resolution skills to resolve
software/hardware, network, email, dial-up and remote access service
problems.
- Follow the guiding principals of ITIL best practice to provide optimum IT services and support to Client's stakeholders, customers, as well as their end users.
-
Ensure all incidents are categorized correctly as an Incident or Request, work
to resolve at first contact, and route to the GSD Tier II engineers where FCR is
not possible.
- Ensure appropriate information is routed to End User
Technology specialist level II/III and any other support groups within the
organization such as Network, Security, Telecom, or MIS teams with direction
from GSD Tier II.
- Identify new processes to improve internal use of
technology, liaise with your immediate Manager to ensure their effective
analysis and implementation. Provide support to other team members. Deliver
excellent customer service to all internal/external clients.
- Carry out
other ad-hoc duties as defined by your management. Planning own workload, to
ensure effective completion of internal IT projects.
- Facilitate
employee On boarding (New Hires), Separation (Termination), Contract to Perm,
and Move processes, including account maintenance.
- Actively support, at
all times, company policy and best practices in the area of security, with
special emphasis on the protection of sensitive customer
information.
- Work to promote our company core values throughout our IT environment. (RAPID) Respect, Accountability, Passion, Integrity, and Drive.
Qualification :
Demonstrate proficiency in relevant applications:
- Microsoft Operating Systems - Windows XP\Windows 7
- Microsoft Office 2003\2007
- Macintosh Support
- RAS Account (VPN) Checkpoint NG Client R60
- Basic understanding of Microsoft Systems Management Server
- Basic understanding of MIIS
- Certificate maintenance and renewal
- Basic software\hardware troubleshooting skills. (A+ certification a plus)
- Basic networking skills to include TCP\IP. (Network + and MCSE certification a plus)
- Strong customer service, proven writing, oral, and technical skills.
- Self-motivated, flexible, with the ability to work among a team.
- Must enjoy working in a fast paced, challenging environment with the ability to multi-task and prioritize workload independently.
- BE / MCA
