Technical Support Engineer (TSE)Openings with product Based MNC in Hyderabad.

Job Title: Technical Support Engineer (TSE)

Area of Expertise: Hardware / Board Design

Work Location: Hyderabad

Job Description & Responsibilities:

Cavium Networks, a provider of highly integrated semiconductor processors that enable intelligent networking, communications, storage, video and security applications, is seeking a Global Technical Support Engineer (TSE) to join our growing company. You will be responsible for providing pre and post sales in-depth technical support to our customers, ecosystem partners, distributors, ODMs, and CMs across the globe to enable secure, intelligent functionality in Enterprise, Data-Center, Broadband/Consumer, and Access and Service Provider equipment. Your responsibilities will include the following:

• Troubleshoot, diagnose, and resolve complex customer incidents in a timely manner via our advanced Support CRM System

• Maintain daily updates on the progress in the database on customer issues

• Perform schematic reviews of customer and partner designs

• Participate in conference calls with Customers and Sales/FAEs as necessary

• Interface with other technical support personnel, engineering and product management to escalate and resolve issues.

• Replicate issues and testing customer configurations in a lab environment

• Author technical knowledgebase articles (FAQs) for use by customers, other technical support personnel, and partners based on closed issues

• Develop training materials on your designated subject matter area of expertise

• Review and provide feedback on Cavium technical documents, specifications, manuals, app notes, white papers, product briefs, etc

Experience / Education Requirements

• Bachelors Degree in Electrical Engineering or Computer Engineering

• 5+ years of work experience in the field of 32b and 64b microprocessors & integrated SoCs (Preferably MIPS, ARM, or PowerPC)

• Previous experience in either a technical support engineering or FAE role is desired

• Knowledge or Experience in:

  1. PCB / Board design and bring-up

  2. Advanced circuit design and schematic capture / layout principles

  3. Debugging and measurement tools such as EJTAG debugger tools, oscilloscopes, logic analyzers, and other test equipment.

  4. High speed communications protocols and interfaces such as XAUI, SGMII, PCI-X, PCI-Express, Serial RapidIO, SPI4.2, Interlaken, DDR2/DDR3 SDRAM, etc

  5. Writing app notes, technical papers, technical specifications

  6. Datasheets and electrical / mechanical parameters

• Familiarity with:

  1. Linux or UNIX operation and administration

  2. OS internals, bin utils and C libraries in Linux, Unix, xBSD, VxWorks, or similar operating system

  3. GNU tool chain, gcc, gdb

  4. Networking and telecom protocols & environments

  5. Network security (IPSec/SSL) and/or Layer 2-7 applications

• Willingness to collaborate with global team members in various time zones

• Organized, Self-driven and Customer focused

• Excellent oral and written English communication skills.

Please send your updated CV to fouzia@roljobs.com or Call fouzia@ 0804282610

with the following details:

1. Total IT Experience:

2. Current CTC:

3. Expected CTC :

4. Notice Period:

5. Active Contact Number:

6. Currently are you holding any offer:

7. You will be Available to attend Interview in week Days:

8. Date of Birth:

Please mention your complete Educational details with in your Resume.

Thanks & Regards,

fouzia

Roland & Associates.

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