Technical Support Engineer opening with a US based MNC in Bangalore only for female candidates.

Location : Bangalore
Experience : 1+Years
Role : Technical Support Engineer

Job Description

TSE Technical Support – 1-10 Years

Only Female Candidate

Night Shift (US Shift)

Any Certification (Advantage)

Skills requirement: “Technical Support Engineer”

Responsibilities

·         Provides accurate and timely solutions to customer issues.

·         Desktop support on Linux as well as Windows

·         Lab setup as well as maintenance

·         Asset Management

·         Software and Hardware procurement.

·         Takes care of alerts in a timely manner and ensure that critical alerts are escalated at the right time frame.

·         Responsible to understand and troubleshoot customer issues covering a broad range of product areas

·         Documents top customer issues and works closely with escalation engineers to facilitate successful knowledge flow

·         Clearly documents solutions to be published externally

·         Actively contributes to the success of the support organization

Competencies Required

Required Skills:

·         Novell CNE certified or Linux Certified (CLP,RHCE, SUN)

·         Bachelor degree in a technical field or actively pursuing a technical degree or equivalent experience.

·         Experience installing and configuring Novell products, Windows NT, 2000, XP, and Linux/Unix.

·         Good knowledge of computer hardware and new technologies

·         Good knowledge of networking such as Network Services, DNS/DHCP, IP addressing, OSI layers, Trouble-shooting skills

·         Able to demonstrate ability to solve technical problems and issues.

·         Able to document processes for resolving specific technical problems.

·         Able to work cross-functionally within an organization.

·         Able to communicate complex technical concepts clearly, both verbally and written.

·         Able to troubleshoot and provide accurate and timely resolutions to customer issues via telephone and electronic mediums.

·         Highly organized, punctual and has identifiable ability to prioritize tasks and responsibilities, establishing goals on a continual basis in order to facilitate completion of tasks and responsibilities.

·         Displays ability to understand team concepts, function as a team member and develop and maintain an open line of communication with team members.

·         Able to demonstrate excellent customer skills and good communication skills (written and verbal)

Desired skills:

·         Troubleshoot and provide support for customer issues with Activation

·         Become familiar with and explain Novell Education requirements to customers

·         Prior technical support experience

·       MCSE, CCNA or RHCE certifications

 If you are interested, please send your updated profile to saku@roljobs.com