Responsibilities

Providing technical pre and post support to sales, partners and customers for various technologies as related to Aruba products
Formulate technical action plans for analyzing and resolving problems related to the deployment
Generate documentation in the forms of case notes, tech tips and best practices
Work on complex problems requiring in-depth fault analysis and troubleshooting skills
Simulate problems in lab
Participate in solutions for knowledge base
Provide technical training cross-training to relevant groups as needs
Participate in serviceability enhancement requirements
Work effectively in a team environment, including with colleagues, QA and development engineers, and the field organization
Periodically required to travel to customers sites for troubleshooting or training pruposes.

Requirements

5+ years support experience for network infrastructure products and expertise with advanced TCP/IP networking concepts
Specific experience supporting troubleshooting firewall/security, IP routing, DNS, DHCP, NAT, VPN, Authentication protocols (including RADIUS and LDAP, and Network Management Systems (EMS/NMS)
Solid experience with packet tracing/sniffing
Excellent interpersonal skills and ability to communicate effectively with technical and non-technical audiences ranging from individual contributors to executive-level contacts
BSCS/EE or equivalent required (CCIE is a strong plus)
Familiar with Web and script programming is recommended