This job has been closed
Experience level:
2.0 to 5.0 years
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Roles and responsibility for
Team Leader -(NonTechnical) For Outbound Process, Bangalore :
- Train, develop and deploy a Team of Sr CSA/CSAs.
- Report and improve on performance levels of all team members, using a coaching enabling style at all times.
- Schedule staff in line with expected call volumes/expected manning.
- Collect, collate and analyze statistics relating to the output of the Centre then discuss with staff, highlighting
- Their individual contribution to the collective effort.
- To meet the customer service standards, remaining courteous, professional and polite at all times.
- Attrition control.
- Complete product knowledge and should be a subject matter expert.
- Update customer information accurately on computerized/intranet.
- Liaise with organizational departments within the organization.
- Contribute to the overall achievement of the Process levels by achieving agreed personal/SLA targets.
Requirements for
Team Leader -(NonTechnical) For Outbound Process, Bangalore :
- Graduates 2 +years of Experience in Outbound process.
- Excellent Oral and Written Communication Skills and Interpersonal Skills.
- Positive attitude.
- Leadership qualities.
Contact information for Team Leader -(NonTechnical) For Outbound Process, Bangalore :
