Personality Traits

• Excellent work ethic, dependable, and responsible
• Must be a flexible self-starter who can ramp up with new technologies quickly and can adapt to a growing and evolving team; strong self-motivation (this is a startup, not just a job!)
• Imaginative, motivated, and able to work effectively under pressure
• Strong logical and creative problem-solving skills, good oral and written communication skills, and excellent analytical skills
• Must be able to succeed with minimal resources and minimal supervision

Requirements

• 5+ years support experience for network infrastructure products and expertise with advanced TCP/IP networking concepts
• Specific experience supporting troubleshooting firewall/security, IP routing, DNS, DHCP, NAT, VPN, Authentication protocols (including RADIUS and LDAP, and Network Management Systems (EMS/NMS)
• Solid experience with packet tracing/sniffing
• Excellent interpersonal skills and ability to communicate effectively with technical and non-technical audiences ranging from individual contributors to executive-level contacts
• BSCS/EE or equivalent required (CCIE is a strong plus)
• Familiar with Web and script programming is recommended
• Excellent verbal and written communication skills in English are required; other languages such as Mandarin, Japanese, Cantonese or Korean will be a big plus