Responsibilities:

Service Performance is our client group with end-to-end responsibility for ensuring our services are performing well. A well-performing service, in addition to being fast and available, also needs to be robust and well-operated. This includes:
Gathering and analyzing data to root out errors, discern trends, and diagnose complex customer-facing issues (pre- and post-sale),
Responding to incidents, but more importantly preventing incidents through pro-active analysis and monitoring,
Using quality metrics, reviewed with executives, to shine a light on areas of improvement for the whole company.

Our Service Performance Teams are elite groups of highly skilled and motivated people who debug, measure, analyze, and improve our systems. They're generalists with deep technical understand, both of software and the Internet, who enjoy taking a holistic view of complex systems. Service Performance Team members need to have very strong communication skills to enable them to work across all areas of the company (especially engineering, operations, networking, and technical services).

Use home-grown and commercial tools to measure, analyze, and characterize performance, robustness, and scalability of large distributed systems
Debug complex service issues: service incidents, complex customer setups, field trials, performance issues, and availability issues
Enable specific capabilities to our operational networks that are outside the capabilities of our Operations group
Work across all technical areas in the company to enable innovative new solutions that span multiple technologies and services, often to meet specific customer needs

Qualifications:

Measurement and data analysis (statistical) experience
Depth in networking principles and implementation, including TCP/IP, UDP, DNS, HTTP, and SSL protocols
Experience with Streaming protocols, both design and implementation, a plus
Thorough understanding of distributed systems
Experience with principles of software development and design
Excellent written and verbal communication skills
Interest in working in a dynamic and fast paced environment
BS in Computer Science or equivalent, MS or PhD preferred

Professionals interested in exploring this opportunity, Can revert to radhakrishna@roljobs.com