Requires a Bachelor’s degree or foreign equivalent degree in Electrical Engineering, Computer Science, Telecommunications, or closely related field,
plus 5 years of experience in the job offered, as a Systems Engineer, or Network Engineer.
Experience must include: post-sale customer support; routing protocols; network architectures; transmission infrastructures; OSPF, TCP, IP, WiMAX, Linux, Unix, VMware, making technical presentations; providing end customer training.
Hi,
About Client : US Based Product Development MNC -Client of Roland & Associates
Experience Level : 6 to 10 Years
Qualification : BE/B.Tech
Scpoe : seeking Technical Support Engineer for
the Bangalore, India office. Will handle technical service related
issues in support of Tellabs Advanced Data Products division.
Specific duties include: monitor incoming calls; login to customer’s
network to assist with troubleshooting; collect logs from trouble
system for the purpose of escalation to engineering; participate in
writing Method of Procedures (MOPS), Root Cause Analysis (RCA), and
Knowledge Management solutions (KM). Will use: Knowledge Management
from Knova, Customer Management Software (Clarify), and Transcera
Agent (IP phone).
Requires a Bachelor’s degree or foreign
equivalent degree in Electrical Engineering, Computer Science,
Telecommunications, or closely related field, plus 5 years of
experience in the job offered, as a Systems Engineer, or Network
Engineer. Experience must include: post-sale customer support;
routing protocols; network architectures; transmission
infrastructures; OSPF, TCP, IP, WiMAX, Linux, Unix, VMware, making
technical presentations; providing end customer training.
First
shift positions: Monday to Friday from 7 am -4pm; or 8:30am –
5:30 pm; or 10 am -7 pm
• 6-10 years’ field or product
experience.
• Excellent customer service skills
•
Excellent verbal and written communication skills
• Excellent
interpersonal and teambuilding skills
• Top troubleshooting and
problem-solving skills.
• Excellent grasp of functional
computer technology and equipment to which assigned.
•
Expertise in hardware and software diagnostics.
• Excellent
understanding of all aspects of telecommunications networks.
•
Adept project management skills.
BSEE, BSIT, MS preferred.
Technical Support Training will be
conducted in San Jose California USA for 8-12 weeks .
