Duties and Responsibilities:
As part of a large international support delivery organization, provide technical support to customers with solutions based on predominately Linux, NetWare or MS Windows server platforms. The position clearly requires exceptional troubleshooting skills, and (outstanding customer) communication skills.
Responsible to understand and troubleshoot customer issues covering a broad range of product areas and provide accurate and timely resolution to customer's issues.
Prevent customer issues by writing technical documents of known issues which gets published externally on Novell's support Website.
Work closely with escalation engineers to facilitate successful knowledge flow.
Actively contribute to the success of the organization.
Purpose/Job Summary -The Technical Support Engineer role
includes providing dedicated support on all Company's products.
Employment
- Contract for 6 months (Based on Performance, you will be a Permanent
Employeeof OurClient)
Required Skills:
Bachelor degree in a
technical field or actively pursuing a technical degree or equivalent
experience.
Experience in installation, configuration and
troubleshooting (System Administration) on products ( eDirectory/IDM,
GroupWise). Knowledge of other platform such as Windows NT/2000/2003 and
Linux/Unix.
Must have hands on troubleshooting experience at
Servers level (Novell/Linux/MS windows server). Knowledge of handling
server level issue on Microsoft or other platform will be added
advantage.
Troubleshoot and provide accurate and timely resolution to
customer issue via telephone & electronic mediums such as email and
chat.
Prevent customer issue by writing technical documents and
sending helpful technical information to customers.
Able to work
cross-functionally within an organization.
Highly organized,
punctual and has identifiable ability to prioritize tasks and
responsibilities, establishing goals on a continual basis in order to
facilitate completion of tasks and responsibilities.
Displays
ability to understand team concepts, function as a team member and
develop and maintain an open line of communication with team members.
Good
communication skills
Able to demonstrate excellent customer skills.
Desired skills:
Prior technical support experience.
Novell CNE, Novell
MCNE, Novell CDE, CLA, CLP, CLE, LPI
RHCE / Sun Solaris .
MCSE,
MCP.
CCNA, CCNP certifications.
If interested Please Revert back to us with your updated profile with the following Details.:
OK with
night shifts:
Willingness for Contract for 6 months:
Willing for
voice & chat support :
Prefered time for call:
Current
Company:
Current Designation:
IT
Experience:
Relevant yrs of Experience:
CTC:
Exp CTC:
Notice
period:
Reason for change:
Current Location of the
Candidate/Willing to relocate:
Please mention your complete
Educational & Employment details within your resume
Thanks &
Regards
Monica
