Experience level:
1.5 to 3.0 years
Roles and responsibility for
Job Opening for Technical Support Engineer at Bangalore for a Product based MNC:
- Provide technical support to internal employees and contractors to resolve IT issues as they arise. This position requires good troubleshooting and problem resolution skills to resolve software/hardware, network, email, dial-up and remote access service problems.
- Follow the guiding principals of ITIL best practice to provide optimum IT services and support to Client's stakeholders, customers, as well as their end users.
- Ensure all incidents are categorized correctly as an Incident or Request, work to resolve at first contact, and route to the GSD Tier II engineers where FCR is not possible.
- Ensure appropriate information is routed to End User Technology specialist level II/III and any other support groups within the organization such as Network, Security, Telecom, or MIS teams with direction from GSD Tier II.
- Identify new processes to improve internal use of technology, liaise with your immediate Manager to ensure their effective analysis and implementation. Provide support to other team members. Deliver excellent customer service to all internal/external clients.
- Carry out other ad-hoc duties as defined by your management. Planning own workload, to ensure effective completion of internal IT projects.
- Facilitate employee On boarding (New Hires), Separation (Termination), Contract to Perm, and Move processes, including account maintenance.
- Actively support, at all times, company policy and best practices in the area of security, with special emphasis on the protection of sensitive customer information.
- Ensure appropriate information is routed to End User Technology specialist level II/III and any other support groups within the organization such as Network, Security, Telecom, or MIS teams with direction from GSD Tier II.
- Identify new processes to improve internal use of technology, liaise with your immediate Manager to ensure their effective analysis and implementation. Provide support to other team members. Deliver excellent customer service to all internal/external clients.
- Carry out other ad-hoc duties as defined by your management. Planning own workload, to ensure effective completion of internal IT projects.
- Facilitate employee On boarding (New Hires), Separation (Termination), Contract to Perm, and Move processes, including account maintenance.
- Actively support, at all times, company policy and best practices in the area of security, with special emphasis on the protection of sensitive customer information.
- Work to promote our company core values throughout our IT environment. (RAPID) Respect, Accountability, Passion, Integrity, and Drive.
Qualification :
Demonstrate proficiency in relevant applications:
- Microsoft
Operating Systems - Windows XP\Windows 7
- Microsoft
Office 2003\2007
- Macintosh
Support
- RAS Account
(VPN) Checkpoint NG Client R60
- Basic
understanding of Microsoft Systems Management Server
- Basic
understanding of MIIS
- Certificate
maintenance and renewal
- Basic
software\hardware troubleshooting skills. (A+ certification a plus)
- Basic
networking skills to include TCP\IP. (Network + and MCSE certification a
plus)
- Strong
customer service, proven writing, oral, and technical skills.
-
Self-motivated, flexible, with the ability to work among a team.
- Must enjoy
working in a fast paced, challenging environment with the ability to multi-task
and prioritize workload independently.
- BE / MCA
Contact information for Job Opening for Technical Support Engineer at Bangalore for a Product based MNC:
