Job Title: Technical Support Engineer (TSE)

Area of Expertise: Hardware / Board Design

Work Location: Hyderabad

Job Description & Responsibilities:

• Troubleshoot, diagnose, and resolve complex customer incidents in a timely manner via our advanced Support CRM System

• Maintain daily updates on the progress in the database on customer issues

• Perform schematic reviews of customer and partner designs

• Participate in conference calls with Customers and Sales/FAEs as necessary

• Interface with other technical support personnel, engineering and product management to escalate and resolve issues.

• Replicate issues and testing customer configurations in a lab environment

• Author technical knowledgebase articles (FAQs) for use by customers, other technical support personnel, and partners based on closed issues

• Develop training materials on your designated subject matter area of expertise

• Review and provide feedback on Cavium technical documents, specifications, manuals, app notes, white papers, product briefs, etc

Experience / Education Requirements

• Bachelors Degree in Electrical Engineering or Computer Engineering

• 5+ years of work experience in the field of 32b and 64b microprocessors & integrated SoCs (Preferably MIPS, ARM, or PowerPC)

• Previous experience in either a technical support engineering or FAE role is desired

• Knowledge or Experience in:

  • PCB / Board design and bring-up

  • Advanced circuit design and schematic capture / layout principles

  • Debugging and measurement tools such as EJTAG debugger tools, oscilloscopes, logic analyzers, and other test equipment.

  • High speed communications protocols and interfaces such as XAUI, SGMII, PCI-X, PCI-Express, Serial RapidIO, SPI4.2, Interlaken, DDR2/DDR3 SDRAM, etc

  • Writing app notes, technical papers, technical specifications

  • Datasheets and electrical / mechanical parameters

• Familiarity with:

  • Linux or UNIX operation and administration

  • OS internals, bin utils and C libraries in Linux, Unix, xBSD, VxWorks, or similar operating system

  • GNU tool chain, gcc, gdb

  • Networking and telecom protocols & environments

  • Network security (IPSec/SSL) and/or Layer 2-7 applications

• Willingness to collaborate with global team members in various time zones

• Organized, Self-driven and Customer focused

• Excellent oral and written English communication skills.

If you are interested, please send your updated profile to kalpana@roljobs.com
with the following details:

Total Experience:
Your current CTC:
Expected CTC:
Joining time required: