Primary Duties/Responsibilities

 Be the first level of contact for customer related issues
- Receive and respond to customer issues and queries
- Keep customer informed about the resolution of issues
- Understand and Analyze customer issues and route to appropriate group for further resolution
- Simulate customer problems
- Facilitate communication between customers and Engineering
- Document customer issues for future reference and knowledge base
- Provide patches to customers
- Provide solution/workarounds to customers by referencing documents, release notes, product documentation, knowledge base etc. in the shortest possible time
- Assist in formulating and streaming the support process
- Articulate customer issues

Job Title  Customer/Technical Support & Solutions Support Engineer
 
Minimum Education  BE. BTech or Masters Degree.(like MSc MCA etc
Minimum Experience   2-5yr

Soft Competencies :  Excellent communication and understanding skills

Functional Competencies
- Working  knowledge of LINUX
- Knowledge of EAI/Messaging/Web Services/SOAP/ESB/Middleware
- Knowledge of networking, messaging technologies desirable
- Experience in Installation and Configuration of products
- Experience in customer support, specifically telephonic
- Preference for someone with a QA and Customer Support experience

Please revert back to me with your updated profile ASAP to som@roljos.net ASAP