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Job : Customer/Technical Support with  Web Technology for Bangalore
Brought to you by : Roland and Associates   02 05 2010 11:11:31 +0000
Industry : IT Services
Role : Customer/Technical Support
Functional Area : Software Services, Software Testing, Technical Support, Systems, EDP & MIS
Experience level:  2.0 to 5.0 years
Must Have Skills / Tags :

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Primary Duties/Responsibilities

 Be the first level of contact for customer related issues
- Receive and respond to customer issues and queries
- Keep customer informed about the resolution of issues
- Understand and Analyze customer issues and route to appropriate group for further resolution
- Simulate customer problems
- Facilitate communication between customers and Engineering
- Document customer issues for future reference and knowledge base
- Provide patches to customers
- Provide solution/workarounds to customers by referencing documents, release notes, product documentation, knowledge base etc. in the shortest possible time
- Assist in formulating and streaming the support process
- Articulate customer issues

Job Title  Customer/Technical Support & Solutions Support Engineer
 
Minimum Education  BE. BTech or Masters Degree.(like MSc MCA etc
Minimum Experience   2-5yr

Soft Competencies :  Excellent communication and understanding skills

Functional Competencies
- Working  knowledge of LINUX
- Knowledge of EAI/Messaging/Web Services/SOAP/ESB/Middleware
- Knowledge of networking, messaging technologies desirable
- Experience in Installation and Configuration of products
- Experience in customer support, specifically telephonic
- Preference for someone with a QA and Customer Support experience

 

Please revert back to me with your updated profile ASAP to som@roljos.net ASAP

Contact information for Customer/Technical Support with Web Technology for Bangalore:
Name: Som   E-mail: som@roljobs.net   Phone: 9343549000
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