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Job : Ast.Manager for Telecom process, Bangalore
Brought to you by : Roland and Associates   02 08 2010 08:52:12 +0000
Industry : ITES / BPO / Customer Service
Role : Ast.Manager
Functional Area : ITES , BPO , KPO & Non Voice Processes
Experience level:  5.0 to 8.0 years
Must Have Skills / Tags :

Telecom process

Additional Skills / Tags :

inbound Voice process Doemstic callcentre

 
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Roles and responsibility for Ast.Manager for Telecom process, Bangalore :

Handling a Team of 200 people in Telecom inbound process

 

Provide leadership in developing and maintaining functional excellence.

Overall responsibilities for directing the Operational and Administrative function of the Customer Service

Organization.

Serves as key liaison with other functions including; Claims, Retention, Sales, Training, IT, Human Resource

and Facilities.

Lead the development and implementation of standardized customer service programs, policies and procedures.

 

Any Gradautes.

Handling a Team size of 200 people .

Telecom Inbound process -Domestic callcentre.

Must know to speak Kannada

Intersted candidates send across your profile to maria@roljobs.com or call 080-42821637 for further details.

 

Contact information for Ast.Manager for Telecom process, Bangalore :
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